Collection of Information
We use Personal Information (defined below) to communicate with you as part of the Localmind experience, to personalize your experience, and to allow you to use the Services as a whole. More specifically, we aim to collect, use and disclose only such information as is required to enable us to manage your account, to provide the Services, to maintain our customer/visitor lists, to respond to your inquiries or provide feedback, for identification and authentication purposes, for service improvement, to target advertisements, and to address issues like malicious use of the Services. Except for your first name and the first initial of your surname, we will maintain the confidentiality of any contact information you provide to us on registering with the Website or the Localmind App and will use it only for the purposes for which we have collected it (subject to the exclusions and disclosures we have listed below), unless you agree that we may disclose it to other third parties.
"Personal Information" is personally identifiable information, such as your name, address, e-mail address, phone number, credit car number, birth date and gender. At the time of collection, we will clearly identify the information being collected and the purposes for which it will be used. It is always your choice whether or not to provide Personal Information but if you choose not to provide certain requested Personal Information, in some instances you may not be able to register to use the Website or be able to access and use the Website at all. In other instances, your choice not to provide certain other Personal Information may mean that you will not be able to use certain features of the Website.
We may collect Personal Information through the Services, when you initially sign up or when you update your account settings. In addition, we may collect information from 3rd party services you specifically give Localmind access to (eg. Foursquare, Gowalla, Facebook), which includes such information as your friends names, your friends’ email addresses, your friends’ phone numbers, and your friends’ check-in locations. See further “Your Friends” below.
"Non-Personal Information" is information of an anonymous nature, such as an Internet Protocol Address (IP Address), the domain used to access the Website, and the type and version of browser or operating system being used by visitors to the website. Aggregate information, such as demographic statistics of our users (e.g. average age or geographical allocation of our users), number of visitors, what pages users access or visit, and average time spent on the Website. Business contact information such as the name, title, business address, e-mail address, or telephone number of a business or professional person or an employee of an organization is not considered Personal Information.
Use of Information
We collect information for the following purposes:
Registration: In order to use Localmind, either as an asker of questions or as a receiver of questions, you must create an account for the Localmind Service through the Website or the Localmind App. To create an account you are required to provide certain information, such as your name and email address. You will also be asked to grant access to an existing third party social media service (i.e. Foursquare, Gowalla, Facebook, Twitter) which we use as an authentication method. During the registration process, you will be given an opportunity to provide certain optional information. This optional information will be used in and may be displayed as part of your account profile. When this information is collected, the information that is mandatory and the information that is optional will be clearly identified. You will also be told which information will be maintained in confidence and which information may be disclosed as part of your member profile.
3rd Party Data: If we are granted access to 3rd party location-based services such as Foursquare, Gowalla, Facebook, Twitter etc., we will use data provided by those 3rd party services to capture your “check-ins”, to pre-populate your initial registration information, to discover your friends, and to allow you to share your activity through those services. This access can be revoked at any time, however it is a core feature of Localmind and Localmind requires access to at least one such service to authenticate your account. If you do not have such an account, you cannot currently use the Localmind Service.
Your Friends: When you register with us, Localmind we may have access to listings of your friends, including their names, email addresses and telephone numbers either through your address book or from the 3rd party services you have signed up through. We will use that information to inform you of which of your friends are also using Localmind, to inform those users who are your friends that you are also using the Localmind Service, and to allow you to invite your friends to Localmind. For greater clarity we will not market to or contact your friends without your consent unless they are also users of the Localmind Service.
SMS Notifications: If enabled, we may notify you of Localmind questions, that other users of the service send, over SMS. This will be sent to the phone number you supplied when you signed up or updated in your account settings. This SMS contains the exact question that a fellow user sent. We also allow you to send questions to your friends who may not already be users of Localmind, in which case they will receive an SMS with your question. Their phone number is public to you as a friend of this user.
Statistics: we also collect statistics about what actions users take when using the Services. Aggregate statistics that do not personally identify an individual will be kept by us and may be made available to other members or third parties.
Your IP address is reported by your web browser whenever you visit a page on the Website. This information is recorded together with your registration information on our databases. We use this to:
- Diagnose problems and any issues reported by other users that are related to the IP addresses controlled by specific parties
- Gauge how many users are visiting the Website from different geographical regions and using the Services.
- Trace back the source of any malicious or illegal use of the Services so that we can more easily track and disable such usage as it arises.
Content: We may distribute your reviews and other content posted on the Website to third parties, as permitted pursuant to our Terms of Service. You understand that your comments may identify you and/or link back to your account on the Website.
Disclosures & Transfers
Our business partners may include:
- Software developers
- Hardware vendors
- Advertising networks
- Payment processors
- Analytics services
From time to time we may employ third parties to help us improve the Services. These third parties may have limited access to databases of user information or registered member information solely for the purpose of helping us to improve the Services and they will be subject to contractual restrictions prohibiting them from using the information about our members for any other purpose.
We may disclose your Personal Information to third parties without your consent if we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other Website members, other users of the Services, or anyone else (including the rights or property of anyone else) that could be harmed by such activities. We may disclose Personal Information when we believe in good faith that such disclosure is required by and in accordance with the law.
External Parties and Sites
The security of your Personal Information is important to us. We use commercially reasonable efforts to store and maintain your Personal Information in a secure environment. We take technical, contractual, administrative, and physical security steps designed to protect Personal Information that you provide to us. We have implemented procedures designed to limit the dissemination of your Personal Information to only such designated staff as are reasonably necessary to carry out the stated purposes we have communicated to you.
You are also responsible for helping to protect the security of your Personal Information. For instance, never give out your password, and remember to log out of your account and close your browser window when you have finished using the Website, so that other people using the same computer will not have access to your Personal Information.
Amendment of this Policy
Access and Accuracy
You have the right to access the Personal Information we hold about you in order to verify the Personal Information we have collected in respect to you and to have a general account of our uses of that information. Upon receipt of your written request, we will provide you with a copy of your Personal Information although in certain limited circumstances, we may not be able to make all relevant information available to you such as where that information also pertains to another user. In such circumstances we will provide reasons for the denial to you upon request. We will endeavor to deal with all requests for access and modifications in a timely manner.
We will make every reasonable effort to keep your Personal Information accurate and up-to-date, and we will provide you with mechanisms to update, correct, delete or add to your Personal Information as appropriate. As appropriate, this amended Personal Information will be transmitted to those parties to which we are permitted to disclose your information. Having accurate Personal Information about you enables us to give you the best possible service.
You can help by keeping us informed of any changes such as a change of address or telephone number. If you would like to access your information, if you have any questions, comments or suggestions of if you find any errors in our information about you, please contact us by email at: firstname.lastname@example.org or by filling out a query form on the contact page of the Website: http://www.localmind.com/contact
If you have a complaint concerning our compliance with applicable privacy laws, we will investigate your complaint and if it is justified, we will take appropriate measures.
Date: April 19, 2011